Knowledge intensive service activities and innovation in public home based services to elderly in Norway – Part project report from the OECD KISA study

Abstract

This is the second of three studies of the use of knowledge intensive service activities (KISA) in innovation in specific industries or sectors. The report consists of the Norwegian part of an OECD study which includes several other countries. The main focus is on KISA and innovation processes in home based services to elderly in a city district (Manglerud/Østensjø) in Oslo, Norway. One of the main objectives of the study is to provide insights into how public sector organisations maintain and develop productive and innovative capabilities through utilisation of KISA, provided by internal and/or external sources. However, the ultimate objective of the KISA project, i.e. the study of the three specific industries or sectors, is to inform government policy and programs on how to use KISA in building innovation capability of firms and organisations across industries and sectors in the economy. Typical examples of knowledge intensive service activities provided both internally and obtained by external input in firms and organisations include: R&D, management/administration, IT services, human resource management, accounting and economic services, marketing/information services, project management, organisational development, training etc.